What does a managed IT service from Modena360 cost?

Modena360's fully managed service starts at $1,050 per month for a typical small business with around 15 staff and 15 devices, ranging up to $2,685 per month depending on scope. Pricing varies with team size, devices supported, and the depth of cyber security and compliance coverage required.

How quickly does Modena360 respond to support requests?

Modena360 operates a one-hour response-time SLA for all Level 1 (critical severity) issues, meaning we acknowledge and begin work on critical issues within one hour.

Does Modena360 support cloud environments?

Yes. Modena360 supports both public and private cloud environments, including Microsoft Azure, AWS, Google Cloud, and private and hybrid cloud deployments.

Does Modena360 provide cyber security services in addition to IT support?

Yes. Modena360 provides a full suite of cyber security services including network security, endpoint protection, compliance management, monitoring, and incident response, alongside its managed IT services.

Where is Modena360 based and what areas do you cover?

Modena360's headquarters is at Unit 214, 14-16 Lexington Drive, Bella Vista NSW 2153, in the Hills District of Sydney. We work with businesses across the Hills District, Greater Sydney, and the Sutherland Shire, including Norwest, Castle Hill, Baulkham Hills, Parramatta, North Sydney, the Sydney CBD, Sutherland, Caringbah, Miranda and Cronulla.

What size of business does Modena360 work with?

Modena360 is a 20-person team that supports businesses ranging from 1 to 250 staff, across professional services, healthcare, legal, financial services, construction, engineering, education, manufacturing, and architecture.

Managed IT · Cyber Security · Advisory

We take care of IT, so you can take care of what matters.

Twenty years removing the friction between Australian businesses and the work they’re actually here to do.

Talk to us How we work →

Why we exist

Every client has something they’re meant to be doing.

An engineering firm is here to solve complex infrastructure problems. An arts organisation is here to create and inspire. A healthcare provider is here to care for people. A construction company is here to build things that last.

None of them are here to worry about whether their email is secure, their servers are running, their data is backed up, or their people can work from anywhere.

That’s friction. And friction is the enemy of purpose.

Our job is to eliminate it — so you can grow, create impact, and become the organisation you’re capable of being.

How we work

Three kinds of friction. We remove all three.

Operational friction

Systems that work, quietly.

When infrastructure is unreliable, networks slow down, or security is weak — work stops. Or worse, it keeps going with hidden cost. Operational friction is invisible when it’s working and catastrophic when it isn’t.

AI is already doing real work here. INKY’s generative AI catches the phishing that pattern-matching can’t see. Our endpoint detection learns and adapts. Our 24/7 Security Operations Centre runs continuous AI-assisted monitoring.

Includes: Managed IT · Cyber Security · Cloud · Backups · Infrastructure projects · Procurement

See how we keep things running →

Strategic friction

Decisions made with clarity.

Should we move to the cloud? Is our cyber posture adequate? Which AI platform actually fits? Uncertainty drains energy and delays good decisions. We replace it with clarity, without an agenda.

We’re LLM-agnostic, but we lead with Anthropic’s Claude — the most reliable model we’ve found for enterprise work — and partner with OpenAI and Microsoft where they fit.

Includes: IT Strategy · Consulting & Advisory · Business Intelligence · AI Strategy & Adoption

See how we help you decide →

Human friction

Tools that don’t get in the way.

Clunky software, phone systems from 2005, teams that can’t collaborate when they’re remote. When your people are fighting their tools, they’re not doing the work they’re here to do. We make the tools get out of the way.

Microsoft 365 Copilot for everyday productivity. Meeting summaries that write themselves. Claude-powered workflows tailored to the way your people actually work.

Includes: Microsoft 365 · Telephony · Video conferencing · Microsoft Copilot · Training

See how we lift productivity →

Read the full story — The Modena Approach →

Why teams stay with us.

Outcomes, not hours.

We measure success by what you can now do — not by what we billed for.

No pressure to commit.

Most engagements have no lock-in. Managed services are 1-year terms with annual review. Quality work earns the next year — contracts shouldn’t have to.

20 years. 100% retention.

Full-service clients stay because the friction stays removed.

Transparent on price and scope.

You’ll always know what things cost, how long they’ll take, and what isn’t included. No hidden fees, no surprise charges.

Sydney HQ, Australia-wide delivery.

Bella Vista headquarters with a trusted partner network across VIC, SA, QLD, WA, and NZ — local presence everywhere our clients are, no overseas call centres, no timezone gaps.

What our clients say.

“

We have worked with Modena360 for the past 11 years. Our organisation grew from 3 employees to 25 employees and through this growth, Modena360 has provided us excellent technical services and extraordinary customer service. They resolve IT issues with minimum disruption to the day-to-day functioning of our organisation.

Milly AshworthHead of Corporate Services, Quinton Anthony

“

Since we started using them our system uptime and staff productivity has significantly increased. I have been calling Modena360 with any question, concern, or purchase related to our IT needs and have always been told, ‘We’ll take care of it.’ It is very helpful for us to have one company to maintain and support all our IT needs so we can focus our efforts towards the business of Architectural Design.

Kirsty ArgyleManaging Director, Davenport Campbell

“

Our company made the switch to cloud computing and couldn’t be more impressed with the outcome. The transition was seamless. We now have peace of mind knowing our data is safely and securely kept and managed in a proactive and professional manner.

Karen LanceManaging Director, Qube Recruit Consult

“

Our business has seen significant growth during the time we have been with Modena360 and they have always been able to assist with a ‘can do’ attitude — new equipment, new software, telecommunications, cyber security. I would not hesitate to recommend Modena360 to any business.

Matthew HerbertDirector, White Wolf Constructions

Ready to remove some friction?

A 30-minute call. No pitch, no obligation. We’ll listen, ask a few questions, and tell you whether we can help.

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